Frequently Asked Questions

Q. How do I request a vehicle?
A. Log in under the Customer Automobile Request System (C.A.R.S.) program on the home page. Enter your JMU E-ID and password. Follow the process and answer each step accordingly. Once the trip request is completed, print the signature page and have the approver sign and then fax to 8-8137 or bring to the Transportation office at time of pickup.
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Q. How do I purchase fuel during a trip?
A. Each vehicle is supplied with a credit card and is non-transferable from one vehicle to another. Receipts for all gas purchases must accompany the return of keys at the end of each trip.
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Q. What is a signature page?
A. This is the confirmation page that appears after you have completed the vehicle request. You will need to print this page, have the approver to sign and then fax to 8-8137 or bring to the Transportation office at time of pickup.
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Q. Where do I pick up the vehicle?
A. 1603 South Main Street, approximately three blocks south of the main campus, diagonally across from Wendy’s. Our office is located at the top of the gravel lot.
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Q. What do I need in order to pick up a vehicle?
A. A person who requires the use of a state vehicle must obtain approval from his or her department head. Signature page along with a valid driver’s license must be presented at the time of vehicle pick up.
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Q. Do I need to refuel the vehicle before I return it?
A. No, it is the service attendant’s responsibility to inspect, clean and refuel the vehicle before it is added back to the fleet for availability.
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Q. What is a trip statement?
A. The trip statement is the paperwork you will be given at the time of your vehicle pickup at the Transportation Department. This trip statement gives a description about where you are going and the vehicle you will be driving. It is the customer’s responsibility to record the beginning and ending mileage of the trip and return the paperwork along with the keys when you return.
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Q. What is the rate?
A. Vehicle Rates as of 09/01/2008

Vehicle Type Per Day Per Mile Cancel/
No Show
Sedan - Mid $24.00 $0.23 $24.00
Sedan - Full $29.00 $0.28 $29.00
Sedan - Hybrid $29.00 $0.28 $29.00
Van - Passenger 07 $30.00 $0.29 $30.00
Van - Passenger 12 $35.00 $0.55 $35.00
Van - Cargo $35.00 $0.55 $35.00
SUV - Full $35.00 $0.55 $35.00
Bus - Trip $150.00 $1.70 $150.00
Coach - Charter $500.00 $2.40 $500.00
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Q. What do I do when I return a vehicle?
A. When returning a vehicle during business hours, it is the customer’s responsibility to park the vehicle in the designated spot that it was taken from. The driver will need to turn in the trip statement along with the keys to the Transportation Department.
When returning a vehicle after hours, you will need to use the gate access card, found in the blue holder on the key ring. This card will allow you to enter the lot. The customer will need to return all proper paper work (including fuel receipts) along with the keys in the drop box located outside the entrance door.
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